Chat

FanDesk Chat brings team communication into your unified workspace.

Channels and DMs

Channels

Group conversations for teams and topics:

• Public channels — Anyone can join
• Private channels — Invitation only
• Announcement channels — Only admins can post

Direct Messages (DMs)

One-on-one conversations with teammates.

Creating Channels

1. Click + next to Channels
2. Enter channel name
3. Choose visibility:
   • Public (anyone can find and join)
   • Private (invite-only)
4. Add description (optional)
5. Invite initial members

Naming Conventions

• Use lowercase
• Use hyphens for spaces
• Be descriptive

Examples:

• #engineering
• #product-launches
• #random
• #customer-support

Channel Groups

Organize channels into groups:

1. Click Manage Groups
2. Create a group (e.g., "Projects", "Teams")
3. Drag channels into groups
4. Collapse/expand groups in sidebar

Browsing Channels

Find channels to join:

1. Click Browse Channels
2. See all public channels
3. Search by name or description
4. Click Join to participate

Channel Settings

Configure each channel:

Member Management

Adding Members

1. Open channel
2. Click member count
3. Click Add Members
4. Search and select

Removing Members

1. Click member count
2. Find the member
3. Click Remove

---

Next: Learn about messaging features in Messaging Features.